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Volume 6, Issue 2

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Volume 6, Issue 2

Demonetization and Impact on Digital Payments


Ridam Verma and Dr. Rishi Manrai

  1. PG Student, SIBM Hyderabad
  2. Assistant Professor, SCMS Noida Constituent of Symbiosis International (Deemed) University, Pune

A transparent system proves to be more efficient and people friendly and attracts wider people base for both economic and political benefits. The night of 8 th November 2016 shook the economy as the high powered currency notes of denomination 500 and 1000 were taken away from the system of the country. The step was bold enough to recieve successive criticisms. The immediate effects were felt as the economy lost major control and the unorganized sector and businnes loosing all their money and people loosing jobs. The economy lost 1% of its GDP as the effect of demonetization. The only system people were left with was making digital transactions and use alternate payment methods. Digital Payments is the need of the hour certainly because its tough make an economy Cash Less but then It can always be Less Cash. As digital transactions are making an unexpected surge due to growing online payment offerings in India. The study determines the level of awareness and the perception of the customers towards digital payments. The study also explains about the services which are offered by digital payment services for the certain kind of users and it gives a detailed description of preferences of users with regards to mods of digital payments. Due to demonetization, the usage of digital payment modes had increased and it is better option to cope up with this critical condition of shortage of cash in further coming years.The payment system requires end user to have a basic knowledge of smartphones/normal bar phones. It is very important to find out the critical factors which lead to acceptance of digital payments by the customers and common masses. This also means that the aim of the study is to list out the factors that are barriers to the adoption of e-wallet in India.

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