Amity Business School, Amity University, Lucknow
Purpose: The study aims to identify the profile of
the organizational culture in the hospitality sector
and to understand the level of impact of various
OCTAPACE parameters across the hospitality
sector in Lucknow region, as it affects the overall
effectiveness of the organization.
Design/methodology/approach: The study
adopted a mixed research design which includes
Exploratory and Descriptive Research Design.
Further, in-depth interviews of 200 employees
working in hospitality sector were conducted to
interpret and validate the survey results.
Findings: The results of the study indicate that
organization culture has a significant impact on
organizational effectiveness. The organizations
need to develop a performance driven
organization culture to bind the employees for
high performance, to sustain the competitive
Research limitations/implications: The study
is static and does not focus on the changes over
time as in the case of survey empirical studies. A
longitudinal follow up studies would be required
to prevent this bias. Second, the response bias can
also affect the self‐report led data.
Practical implications: The present study
signifies that the management must work for
developing a performance driven environment
that sketches strong associations between culture,
management practices and organizational
effectiveness, which is interconnected and essential
for every organization for its development and
enhancing employee performance.
Originality/value: The results of the present study
increase extant knowledge and understanding
on the knowledge of the relationships between
various organizational culture parameters.
Organizational Culture, Hospitality Sector, OCTAPACE.
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